Most of our orders are custom. The requirements needed are to have a payment in full or 50% deposit to start most jobs. It helps to ensure security for us to stock and buy the materials necessary to start your order or our time invested in the creation of the order.
Vector files with fonts converted to outlines are .PDF, .EPS, or .AI. That means we need to know what the font name is or send us the font file via email. We can also use a .PNG or .JPG file with a resolution of at least 300dpi. If you don’t have a logo, we can create a design for you.
On average we do a 7-14 business day turn around for customers. If you need a rush delivery of a product there is a rush charge. Depending on our schedule at the time there is a possibility to get done sooner than average to keep work flow constant.
Shipping prices vary on order weight and size. In some cases it will take special sized boxes or bags. We strive to keep shipping costs down for our customers.
On all custom orders, there is always a possibility a mistake was made. We do all we can to fulfill our customers needs. If there is a defective item we will need visual proof. Have it shipped back to us and if it's something that was our fault we can replace it for you. Within 48 hours of receiving your order you must let us know. We will be fair and considerate because we treat all customers with respect. Returns can only be accepted if what you received wasn't what you ordered.
When an order is placed, it's not on the clock to be in print. Until finalized by you the customer it's in process mode. Orders must be approved before we go into production. Also keep in mind in some cases such as apparel orders the apparel will need purchased and shipped to us before we start production.
You can trust us with your private information when placing orders. It's our goal to have the trust every person deserves. Life gives you risks everyday. This is not one of them. Legal action will be taken if any breaches are occurred. Trusting in your custom adventure with us is sure to be a successful one!